Retention Specialist

Location: Philadelphia, PA

Department: Member Experience

Type: Full Time

Min. Experience: Entry Level

About Us:

Need to get your neurons firing every day? If you’re ready to keep up and speak up, we want to hear from you. This is your chance to play a role in the Conscious Home™ movement. Inspire leverages cloud-based technologies and big data analytics to revolutionize a century old industry through whole-home solutions. Our inaugural product offering, a frictionless clean energy subscription, enables consumers to make their homes run on 100% wind power in less than five minutes.  Dual headquartered in Santa Monica, CA and Philadelphia, PA, we’re a group of purpose-driven Avengers helping consumers make choices about the way they live that are good for the environment, increase their home value, and make sense for their wallet.

 

About You:

We’re seeking a highly talented, ambitious, energetic, and member-focused Inside Sales Specialist to join our growing team and jump-start their career.  You’ll wear many hats and be exposed to facets of member support, sales, marketing, operations, and technology in a fast-growing startup environment.  Oh, and you’ll have fun while you’re at it.

 

What You’ll Be Doing

  • Contact existing members who may be ending their service and retain them
  • Design and strategize new ways to contact our members using phone, email, and online channels
  • Develop an ownership mentality by contributing daily to the overall strategy of the department
  • Work closely with your counterparts in our bicoastal office to create a unified office culture
  • Crush weekly and monthly sales goals
  • Manage high value, Clean Power Partner accounts through high touch concierge service
  • Consistently reinforce the Inspire clean power value proposition and mission
  • Impact our Sales and Marketing channels by providing insightful member feedback
  • Build strong working relations across Member Support, Marketing, Ops, Support, Finance, and IT
  • Contribute in short term, interdepartmental rotational projects

 

What It Takes To Work Here

  • 1 year of inbound sales, outbound, or retention experience preferred
  • A desire to change the world through clean energy and empowering people
  • Ability to retain customers and handling challenging calls with positivity and professionalism
  • Understand telephone sales techniques and customer needs
  • Thrive in a fast-moving, constantly changing, startup environment
  • Growth mindset and a desire to grow personally and professionally
  • Detail-oriented with high personal accountability
  • Intrinsically motivated individual with high degree of integrity
  • BA or BS from college or university preferred


 

Why Inspire:

 

A rapidly-growing startup in LA and Philly, Inspire’s vibrant culture attracts the best of the best. Start your career surrounded by forward-thinking mentors, ready to help you grow and find your niche. We’re looking for top performers with a desire to make a direct impact on one of today’s most pressing human and environmental issues.

 

Retention Specialists have a unique opportunity to demonstrate their work ethic, positive attitude, skill and ambition to a company who is searching for long-term teammates. Inspire is a home where hard work is recognized, culture is emphasized, and Avengers help one another succeed. Together, we bring clean power solutions to as many people as possible.

 

Preferred Experience:

 

  • Prior experience in customer facing role
  • Passion for renewable energy and/or energy choice programs

 

Inspire is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law

 

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