Product Manager - Consumer Experience

Location: Santa Monica, CA

Department: Product

Type: Full Time

Min. Experience: Experienced

ABOUT INSPIRE

Inspire makes it simple for everyone to have a smart home. The company’s groundbreaking subscription is the first to seamlessly combine smart home control and clean energy for home. Powered by a proprietary analytics engine, the Inspire Smart Home app allows members to create and control a completely personal home experience. Inspire empowers people to live more purposefully and sustainably everyday, moving us all towards a brighter energy future.

Launched in January 2014, Inspire homes have used the clean power production equivalent of 121 wind turbines since inception. Driven by a team of mission-driven Avengers in sunny Santa Monica, Inspire prides itself on a culture of ownership, teamwork and stalwart obsession with “crushing it!”

ABOUT YOU

  • You want to work at a purpose-driven company.
  • You are data driven.
  • You are incredibly smart.
  • You can set operational targets and manage a cross-functional effort to achieve those targets.
  • You motivate others; you communicate clearly; you inspire your coworkers.
  • You are a collaborative, hard working, problem solver, who leads by example.
  • You need to be a critical part of something huge.

POSITION RESPONSIBILITIES

The Product Manager will manage and work closely with the technology, marketing, sales and member support groups to develop, scope, spec, build, and go-live with products, features and dashboards that delight our members and bring a data-first understanding of our product suite. The core of this role is about delivering world-class user experiences to our Smart Home and retail energy customers and to an ever-expanding and broader user base. The role requires you to be a key contributor in the product organization who owns a roadmap, goals and objectives to achieve aggressive growth goals.

Some of the highlights of the position are:

  • Enrollment Experience. How customers sign up for our Smart Home and Clean Energy products through different channels and their experience as a customer once enrolled.
  • Engagement Platform. Leadership in creating a highly-engaged user base, including continued development of the platform that hits specific engagement KPIs.
  • Valued Customer Program. Strategic development of a program for our valued customers that continuously delivers delight to the customer.
  • Point Of Sales Experience. Continuing to build and evolve Inspire’s best-in-class tablet experience for our neighborhood sales teams and immersive experiences for our events/retail channels that drives conversion of our Smart Home and Energy products.
  • Partnerships: Be primary owner of product's deliverables to our business development team, including facilitating growth by building partnership-centric user experiences.

Some more specific responsibilities…

  • Oversee the product strategy and execution for a specific category and roadmap. Champion product initiatives and business cases to the executive team for prioritization.
  • Provide product development support to our customer lifecycle marketing leader to create fantastic customer engagement experiences
  • Encourage a fast-paced approach within a cross functional team / culture to create, prototype, test and release products and features.
  • Oversee the design and usability of your product category. Impact the UX of the product development by creating and advising on wireframes, taxonomy, and flows.
  • Work with an agile mentality in collaboration with engineering, design/UX, product marketing, finance and other teams in the defining a path forward for the successful execution of applications and products.
  • Develop a real time feedback loop to monitor the Inspire product category (features, design, usability). Leverage this feedback and integrate into a continuously improving experience.

REQUIREMENTS/QUALIFICATIONS

  • Understand how to build a mission-driven product that translates our brand promises into user experiences.
  • Experience with UI/UX design, product specs (including functional /technology specs, market requirement docs), production pipelines, and content management workflows.
  • Strong technology background with a firm grasp on the interconnected relationship between product and engineering teams. Good experience on how best to manage projects / teams effectively and building consumer technology products.
  • Exposure to developing tools / features to increase customer usage / retention.
  • Personality profile to fit into a high-growth, entrepreneurial culture that requires teamwork and significant interaction with employees at all levels.
  • Past experiences we can review where / when you focused on driving results by: anticipating and projecting outcomes, expediting decisions that consider alternative solutions, and optimizing results.
  • Experience developing dashboards and key metrics to track performance and inform strategy.

 

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