Member Support Specialist

Location: Santa Monica, CA

Department: Member Experience

Type: Full Time

Min. Experience: Entry Level

About Us:

Need to get your neurons firing every day? If you’re ready to keep up and speak up, we want to hear from you. This is your chance to play a role in the Conscious Home™ movement. Inspire leverages cloud based technologies and big data analytics to revolutionize a century old industry through whole-home solutions. Our inaugural product offering, a frictionless clean energy subscription, enables consumers to make their homes run on 100% wind power in less than five minutes.  Dual headquartered in Santa Monica, CA and Philadelphia, PA, we’re a group of purpose-driven Avengers helping consumers make choices about the way they live that are good for the environment, increase their home value, and make sense for their wallet.

 

What it takes:

You’re highly talented, ambitious, empathic, and energetic.  The right person will be comfortable in an "all hands on deck" environment, loves solving people problems and can thrive in a startup culture. This role is all about bringing inspiration to our members. You’ll wear many hats and be exposed to facets of member support, sales, marketing, operations, and technology.  Oh, and you’ll have fun while you’re at it.

  • Intrinsically motivated individual with high degree of integrity and accountability
  • A desire to change the world through clean energy and empowering people
  • Naturally curious and obsessed with resolving issues
  • Upbeat, positive personality who has a great approach in dealing with difficult situations and people
  • Gracefully self-aware, well-spoken on the phone, and eloquent in emails. You will be the front line voice of Inspire
  • Thrive in a fast-moving, changing environment where juggling multiple projects is the norm
  • Tech savvy, enjoy the startup world and want to make a difference on a small team
  • BA or BS from a college or university

 

What you’ll do:

  • Handle inbound phone calls, emails, and live chat from our thousands of members daily
  • Develop and execute strategies to retain as many members as possible, directly increasing Inspire’s clean energy impact
  • Sell prospective members on Inspire’s clean energy value proposition
  • Collaborate with our bi-coastal team daily on all member support efforts
  • Resolve member issues while focusing on first contact resolution
  • Spearhead Inspire’s Surprise and Delight program
  • Collaborate with our Marketing, Sales, and Technology teams to improve member experience and processes

 

Why Inspire:

A rapidly-growing startup in LA and Philly, Inspire’s vibrant culture attracts the best of the best. Start your career surrounded by forward-thinking mentors, ready to help you grow and find your niche. We’re looking for top performers with a desire to make a direct impact on one of today’s most pressing human and environmental issues.

Member Support Specialist’s have a unique opportunity to demonstrate their work ethic, positive attitude, skill and ambition to a company who is searching for long-term teammates. With an employee retention rate of 95%, Inspire is a home where hard work is recognized, culture is emphasized, and Avengers help one another succeed. Together, we bring clean power solutions to as many people as possible.

 

Preferred Experience:

  • Prior experience in customer facing role
  • Passion for renewable energy and/or energy choice programs

 

How To Apply:

If you think you're a fit, we'd love to hear from you!

    

Inspire is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law

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