Available Position (Company name withheld)

Product Manager - Consumer Experience

Location: Santa Monica, CA

Department: Product

Type: Full Time

Min. Experience: Experienced


Inspire makes it simple for everyone to have a smart home. The company’s groundbreaking subscription is the first to seamlessly combine smart home control and clean energy for home. Powered by a proprietary analytics engine, the Inspire Smart Home app allows members to create and control a completely personal home experience. Inspire empowers people to live more purposefully and sustainably everyday, moving us all towards a brighter energy future.

Launched in January 2014, Inspire homes have used the clean power production equivalent of 121 wind turbines since inception. Driven by a team of mission-driven Avengers in sunny Santa Monica, Inspire prides itself on a culture of ownership, teamwork and stalwart obsession with “crushing it!”


  • You want to work at a purpose-driven company.
  • You are data driven.
  • You are incredibly smart.
  • You can set operational targets and manage a cross-functional effort to achieve those targets.
  • You motivate others; you communicate clearly; you inspire your coworkers.
  • You are a collaborative, hard working, problem solver, who leads by example.
  • You need to be a critical part of something huge.


The Product Manager will manage and work closely with the technology, marketing, sales and member support groups to develop, scope, spec, build, and go-live with products, features and dashboards that delight our members and bring a data-first understanding of our product suite. The core of this role is about delivering world-class user experiences to our Smart Home and retail energy customers and to an ever-expanding and broader user base. The role requires you to be a key contributor in the product organization who owns a roadmap, goals and objectives to achieve aggressive growth goals.

Some of the highlights of the position are:

  • Enrollment Experience. How customers sign up for our Smart Home and Clean Energy products through different channels and their experience as a customer once enrolled.
  • Engagement Platform. Leadership in creating a highly-engaged user base, including continued development of the platform that hits specific engagement KPIs.
  • Valued Customer Program. Strategic development of a program for our valued customers that continuously delivers delight to the customer.
  • Point Of Sales Experience. Continuing to build and evolve Inspire’s best-in-class tablet experience for our neighborhood sales teams and immersive experiences for our events/retail channels that drives conversion of our Smart Home and Energy products.
  • Partnerships: Be primary owner of product's deliverables to our business development team, including facilitating growth by building partnership-centric user experiences.

Some more specific responsibilities…

  • Oversee the product strategy and execution for a specific category and roadmap. Champion product initiatives and business cases to the executive team for prioritization.
  • Provide product development support to our customer lifecycle marketing leader to create fantastic customer engagement experiences
  • Encourage a fast-paced approach within a cross functional team / culture to create, prototype, test and release products and features.
  • Oversee the design and usability of your product category. Impact the UX of the product development by creating and advising on wireframes, taxonomy, and flows.
  • Work with an agile mentality in collaboration with engineering, design/UX, product marketing, finance and other teams in the defining a path forward for the successful execution of applications and products.
  • Develop a real time feedback loop to monitor the Inspire product category (features, design, usability). Leverage this feedback and integrate into a continuously improving experience.


  • Understand how to build a mission-driven product that translates our brand promises into user experiences.
  • Experience with UI/UX design, product specs (including functional /technology specs, market requirement docs), production pipelines, and content management workflows.
  • Strong technology background with a firm grasp on the interconnected relationship between product and engineering teams. Good experience on how best to manage projects / teams effectively and building consumer technology products.
  • Exposure to developing tools / features to increase customer usage / retention.
  • Personality profile to fit into a high-growth, entrepreneurial culture that requires teamwork and significant interaction with employees at all levels.
  • Past experiences we can review where / when you focused on driving results by: anticipating and projecting outcomes, expediting decisions that consider alternative solutions, and optimizing results.
  • Experience developing dashboards and key metrics to track performance and inform strategy.


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